Frequently Asked Questions
Everything you need to know about our premium footwear, shipping, and heritage craftsmanship.
How do I find the correct size for my Le Chameau boots?
Our boots generally run true to size, but we recommend checking our detailed size guide which includes calf measurements and foot length. If you plan to wear thick socks, you may want to consider sizing up.
What is the standard shipping timeframe for orders?
Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their items sooner. You will receive a tracking number via email once your order has dispatched.
What is your return policy for online purchases?
We offer a 28-day return policy for all unworn items in their original packaging. Please ensure the boots are tested on a carpeted surface to avoid marking the soles before deciding to keep them.
Does Le Chameau offer a warranty on its products?
Yes, all Le Chameau boots come with a 2-year warranty against manufacturing defects from the date of purchase. This covers issues related to craftsmanship and materials under normal use.
How should I care for my natural rubber boots?
To maintain the longevity of your boots, clean them with fresh water and a brush after use. Avoid storing them in direct sunlight or near heat sources. We recommend using our specialized silicone spray to keep the rubber supple.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.